Shipping policy

Shipping Policy

1. Shipping Provider

All orders are shipped via Australia Post to ensure reliable and trackable delivery across Australia.

2. Processing Times

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.

During peak periods (e.g., sales, holidays), processing times may be slightly longer.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected service.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Delivery times are estimates only and may vary depending on your location and Australia Post network conditions.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number.
You can track your parcel via the Australia Post website.

5. Shipping Locations

We ship worldwide, including Australia, New Zealand, and international destinations.

Please note that international orders may be subject to customs duties, taxes, tariffs, or import fees imposed by the destination country. These charges are the responsibility of the customer and may not be included in the final checkout fees.

We recommend checking with your local customs office for more information on potential charges before placing your order.

6. Delivery Issues

Incorrect Address:
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly provided addresses.

Missed Deliveries:
If you are not available at the time of delivery, Australia Post may leave your parcel in a safe place or take it to your local post office for collection.

Delays:
We are not responsible for shipping delays caused by Australia Post, weather events, or other external factors beyond our control.

7. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and supporting details.
We will work with Australia Post to resolve the issue as quickly as possible.

8. Contact Us

If you have any questions about your order or shipping, please contact our customer support team by the contact link on our website or direct message us on instagram.